Refund and Returns Policy

This Refund, Returns & Shipping Policy explains how Tiva Jewell handles order shipping, delivery, cancellations, returns, replacements, and refunds.

By placing an order on our website, you agree to the terms mentioned below.

Order Processing

Orders are usually processed within 1–3 business days after payment confirmation, excluding Sundays and public holidays.

During festivals, sales, or high-demand periods, order processing may take longer.

Shipping & Delivery Timeline

Estimated delivery timelines are:

• Metro cities: 3–7 business days
• Other cities and towns: 5–10 business days
• Remote locations: 7–14 business days, depending on courier availability

Delivery timelines are estimates and may vary due to courier delays, weather, holidays, incorrect address, public holidays, or external circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be shown at checkout before payment.

We may offer free shipping during selected promotions or above certain order values.

Shipping charges, COD charges, gift wrap charges, and other service charges may be non-refundable unless the issue is due to an error from our side.

Delivery Partners & Tracking

We use third-party courier and logistics partners to deliver orders.

To return your product, you should mail your product to: {physical address}.

Once an order is shipped, tracking details may be shared by email, SMS, WhatsApp, or website notification.

Incorrect Address or Failed Delivery

Customers are responsible for providing complete and accurate shipping details.

If delivery fails due to an incorrect address, unavailable customer, unreachable phone number, or refusal to accept delivery, additional shipping charges may apply for re-shipment.

Damaged Package at Delivery

If the package appears damaged, tampered with, or opened at the time of delivery, customers should either refuse delivery or record clear photos/videos before opening the package.

For damaged or incorrect products, customers must contact us within 24–48 hours of delivery with:

• Order ID
• Photos of the packaging
• Photos/videos of the product
• Unboxing video, if available
• Clear description of the issue

Order Cancellation

Customers may request cancellation before the order is shipped.

Once the order has been shipped, cancellation may not be possible. In such cases, customers may request a return or replacement as per this policy.

Tiva Jewell reserves the right to cancel an order in case of:

• Product unavailability
• Payment failure
• Incorrect pricing or listing error
• Incorrect customer details
• Non-serviceable delivery location
• Suspicious or fraudulent transaction

If the order is cancelled after payment, the eligible refund will be processed to the original payment method.

Return Eligibility

Return or replacement requests may be accepted only if:

• The product received is damaged
• The product received is defective
• The wrong product was delivered
• The product is missing from the package

Return requests must be raised within 24–48 hours of delivery.
To request a return or replacement, customers must share:

• Order ID
• Registered phone/email
• Clear product photos
• Packaging photos
• Unboxing video, wherever available
• Description of the issue

Product Condition for Return

Returned products must be:

• Unused
• Unworn
• Undamaged
• In original packaging
• With tags, invoice, and accessories, if provided

Products that fail our quality check may not be eligible for refund or replacement.

Replacement

If a product is damaged, defective, or incorrect, we may offer a replacement depending on stock availability.

If a replacement is not available, we may offer a refund or store credit, depending on the case.

Refund Process

Once the return is approved and the product passes quality check, the refund will be processed to the original payment method.

Refund timelines may vary depending on the payment method, bank, card network, or payment gateway.

Estimated refund timeline: 5–10 business days after approval.

Delayed Delivery

If your order is delayed beyond the estimated delivery timeline, please contact us. We will coordinate with the courier partner and update you.

Delay by courier partner or external circumstances does not automatically qualify for cancellation or refund once the order has already been shipped.

Product Disclaimer

Tiva Jewell sells artificial and fashion jewellery. Unless clearly mentioned otherwise, our products are not made of real gold, real diamonds, certified precious metals, or certified precious gemstones.

Artificial and plated jewellery may have slight colour, size, or finish variations due to lighting, photography, screen settings, and batch-wise production.

Tiva Jewell does not sell counterfeit goods, designer replicas, first-copy products, fake branded goods, or products using third-party brand logos or trademarks.

How to Raise a Request

To raise a cancellation, return, replacement, refund, or shipping-related request, please contact us at:

Email: hello@tivajewell.com
Phone/WhatsApp: +91 9021009141

Please mention your Order ID and issue details in your message.

We usually respond within 24–48 business hours.