FAQs

FAQs

General Question

Unless specifically mentioned, our products are artificial/fashion jewellery and are not made of real gold, real diamonds, or certified precious gemstones.

We sell artificial jewellery, fashion jewellery, non-precious jewellery, CZ stone jewellery, kundan-style jewellery, earrings, rings, necklaces, bracelets, bangles, kadas, and related accessories.

No. Tiva Jewell does not sell counterfeit goods, designer replicas, first-copy products, fake branded products, or products using third-party brand logos or trademarks.

Artificial and plated jewellery may fade over time depending on usage, exposure to water, sweat, perfume, chemicals, and storage conditions. Proper care can help maintain the finish for longer.

Keep jewellery away from water, perfume, sweat, chemicals, and moisture. Store it in a dry pouch or box after use.

Delivery usually takes 3–10 business days, depending on the location and courier availability. Remote locations may take longer.

Returns or replacements may be accepted for damaged, defective, incorrect, or missing products, subject to our Cancellation, Return & Refund Policy.

You can contact us at:

Email: hello@tivajewell.com
Phone/WhatsApp: +91 9021009141