Terms & Conditions

Welcome to Tiva Jewell. By accessing our website, placing an order, or using our services, you agree to the following Terms & Conditions.

Business Information

This website is operated by Tiva Jewell.

Business Name: Tiva Jewell
Email: hello@tivajewell.com
Phone: +919021009141

Product Information

Tiva Jewell sells artificial jewellery, fashion jewellery, and non-precious jewellery. Our products may include gold-tone plated jewellery, rose-gold tone jewellery, silver-tone jewellery, artificial stones, CZ stones, kundan-style stones, pearl-style beads, and other fashion jewellery materials.

Unless specifically mentioned, our products are not made of real gold, real diamonds, certified precious metals, or certified precious gemstones.

We make reasonable efforts to display product images, colours, sizes, materials, and descriptions accurately. However, slight colour variation may occur due to lighting, screen settings, photography, and product finishing.

No Counterfeit or Replica Products

Tiva Jewell does not sell counterfeit goods, designer replicas, first-copy products, fake branded items, or products using third-party brand logos or trademarks.

All products sold on this website are sold as artificial/fashion jewellery under our own brand or as unbranded fashion jewellery.

Pricing

All prices listed on the website are in Indian Rupees, unless stated otherwise. Prices may change without prior notice. The final payable amount will be shown at checkout before payment.

We do not sell customer personal information to third parties.

Orders

After placing an order, customers will receive an order confirmation by email, SMS, WhatsApp, or website notification, depending on the details provided at checkout.

We reserve the right to cancel or refuse any order in case of:

• Product unavailability
• Incorrect pricing or product information
• Payment failure Suspicious or fraudulent activity
• Incorrect customer details
• Serviceability issues at the delivery location

If payment has already been received for a cancelled order, the eligible refund will be processed as per our refund policy.

Payments

We may accept payments through online payment methods, UPI, cards, net banking, wallets, cash on delivery, or any other method enabled on our website.

Online payments are processed through authorised payment gateway partners. Tiva Jewell does not store customers’ full card or banking details.

Shipping and Delivery

Shipping timelines, charges, and delivery conditions are explained in our Shipping & Delivery Policy. Delivery timelines are estimates and may vary due to courier delays, weather, holidays, incorrect address, or other external factors.

Returns, Replacements, and Refunds

Returns, replacements, and refunds are subject to our Cancellation, Return & Refund Policy. Customers are requested to read the policy carefully before placing an order.

Product Care

Artificial and fashion jewellery requires proper care. Avoid contact with water, perfume, sweat, chemicals, cosmetics, and rough surfaces. Store jewellery in a dry pouch or box after use.

Damage caused by misuse, improper storage, water exposure, chemical exposure, or regular wear and tear may not be eligible for return or replacement.

Intellectual Property

All website content, including brand name, product images, text, design, graphics, logos, and layout, belongs to Tiva Jewell or its respective content providers. Users may not copy, reproduce, or use our content without permission.

Limitation of Liability

Tiva Jewell will not be liable for indirect, incidental, or consequential losses arising from the use of our website, products, or services.

Our maximum liability for any order shall be limited to the amount paid by the customer for that specific order.

Changes to Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on this page.