Privacy Policy

Who we are

At Tiva Jewell, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect customer information.

Information We Collect

We may collect the following information when you visit our website, create an account, place an order, contact us, or subscribe to updates:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Payment status
• Communication details
• Device, browser, and website usage information

We do not store full card numbers, CVV, UPI PIN, net banking passwords, or sensitive banking credentials.public in the context of your comment.

How We Use Your Information

We use customer information for:

• Sending offers or updates, only where permitted
• Processing orders
• Shipping products
• Sending order updates
• Handling returns, refunds, and customer support
• Verifying payments
• Preventing fraud or misuse
• Improving our website and services

Payment Information

Online payments are processed through secure and authorised payment gateway partners. We do not store your complete card, UPI, or banking details on our website.

Sharing of Information

We may share limited customer information with:

• Courier and logistics partners
• Payment gateway partners
• Technology and website service providers
• Customer support tools
• Legal or regulatory authorities, if required by law

We do not sell customer personal information to third parties.

Cookies and Tracking

Our website may use cookies and similar technologies to improve browsing experience, remember preferences, analyse website traffic, and support marketing activities.

Customers can manage or disable cookies through their browser settings.

Data Security

We take reasonable steps to protect customer information from unauthorised access, misuse, loss, or disclosure. However, no online transmission or storage system is completely secure.

Customer Rights

Customers may contact us to request correction, update, or deletion of their personal information, subject to applicable legal, tax, accounting, and business record requirements.

Data Retention

We retain customer information for as long as necessary to process orders, provide support, comply with legal obligations, prevent fraud, and maintain business records.

Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.

Updates to Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be available on this page.